Understand Customer Needs
Capture destinations, timing, traveller needs and travel priorities before sourcing the journey products. Keep complex journeys in view and retain explicit permission to act for each customer.
TRAVELOPTIX · TRAVEL PARTNERS
Travel expertise.
A more connected customer journey.
Bring the customer brief, supplier choices, confirmed bookings and ongoing servicing into one connected professional experience. Traveloptix helps authorised travel partners work across arrangements while keeping customer needs, supplier commitments and responsibilities in view.
Explore the experience ↓
WHY TRAVELOPTIX
Designed around what matters.
Connected travel experiences bring planning, confirmed arrangements and relevant support together.
Source Approved Suppliers
Compare arrangements across permitted sources, respecting supplier agreements and commercial conditions. Present connected choices while retaining essential supplier booking details.
Manage Connected Bookings
Organise supplier-confirmed flights, stays, transfers and other arrangements in one customer itinerary. Preserve individual references, documents and supplier servicing responsibilities.
Support Customers Throughout
Support customers beyond their initial booking with detailed journey information, documents, requests and permitted servicing actions. Give professionals the context needed to respond effectively.
Understand Journey Changes
A supplier schedule change may affect connected arrangements. Journey context helps identify dependencies and review servicing options without implying automatic supplier amendments.
Professional Control
Respect acting-for authority, customer permissions and supplier rules. Support informed recommendations and consistent customer service while retaining professional accountability.
HOW IT WORKS
From the first requirement to the journey itself.
One connected flow, designed for travel partners.
Capture customer needs, priorities and permissions.
Compare permitted suppliers for the journey.
Confirm bookings and retain supplier references.
Connect confirmed bookings into one clear itinerary.
Review changes and authorised service options.
INSIDE THE EXPERIENCE
See the journey come together.
Illustrative views showing how relevant information is organised around real travel needs.
01 / 06
Know the customer brief
Keep destination, timing, traveller needs and acting-for permissions in view while shaping a complete journey.
•••CUSTOMER BRIEF
Travel requirements
✈Customer priorities›
▣Dates and destinations›
◷Traveller requirements›
◇Acting-for permissions›
02 / 06
Compare supplier options
Source flights, accommodation, transfers and other travel arrangements while keeping each supplier's offer distinct.
•••SUPPLIER SEARCH
Build the journey
✈Flight options›
▣Hotel availability›
◷Ground transport›
◇Review selections›
03 / 06
Book on behalf of customers
Review selected arrangements, customer authority and supplier commitments before confirming the booking.
•••BOOKING REVIEW
Confirm arrangements
✈Customer authorisation›
▣Supplier booking details›
◷Booking conditions›
◇Confirmation status›
04 / 06
A connected customer itinerary
Present confirmed arrangements as one journey while preserving the identity of each supplier booking.
•••CUSTOMER ITINERARY
Customer journey
✈Outbound flight›
▣Destination stay›
◷Local transfer›
◇Return flight›
05 / 06
Partner servicing actions
See customer requests, relevant booking details and the servicing actions available under the partner's authority.
•••PARTNER WORKSPACE
Service requests
✈Amendment request›
▣Supplier booking details›
◷Customer communication›
◇Authorised next actions›
06 / 06
Disruption across suppliers
Understand how a supplier change may affect the customer's other arrangements and the options available for assistance.
•••JOURNEY IMPACT
Potential dependencies
✈Supplier schedule update›
▣Connected customer bookings›
◷Potential onward impact›
◇Servicing options›
JOURNEY INTELLIGENCE
Understand more. Act with confidence.
Journey Intelligence can bring customer priorities, confirmed supplier commitments and relevant travel changes into one context, helping partners understand dependencies and support customers within their authority.
01Customer requirements
02Supplier commitments
03Relevant travel changes
CONNECTED UNDERSTANDING
See which customer arrangements may be affected and what supplier or customer actions are appropriate — without implying automatic supplier changes.
Discover what Traveloptix can bring to travel partners.
Traveloptix services are being introduced progressively. Contact us to discuss the experience.
Contact Traveloptix